Plumeria Accord Holdings LLC, doing business as Plumeria Credit ("Plumeria," "we," "us"), buys charged-off commercial debt and receivables and services the accounts it owns. This Privacy Policy explains how we collect, use, share and protect information in connection with our business, this website (plumeriacredit.com) and our online payment portal (pay.plumeriacredit.com).
Our business involves commercial accounts. Those accounts include information about individuals such as business owners, officers and guarantors, and this policy applies to that information.
Information we collect
• Information you give us: name, business name, title, phone number, email address, mailing address, and anything you send through our contact form or by email, phone or mail, including disputes and requests for documents.
• Account information: account numbers, balances, payment and remittance history, guaranty information, and records we receive from the original creditor or funder, or from earlier owners, when we acquire an account.
• Information from third parties: original creditors, funders and sellers, servicers, collection agencies and law firms working for us, public records such as court and UCC filings, and data providers we use to verify or update contact information.
• Payment information: our payment-portal provider processes payments made through the online portal. Card and bank details are entered only in the payment portal. This website does not collect or store them.
• Website information: basic technical data such as browser type, pages visited and IP address, collected through cookies and similar technologies used by our website host.
How we use information
• To service and resolve accounts we own
• To verify identity and communicate with you about an account
• To process payments and arrangements
• To respond to questions, disputes and requests for documents
• To evaluate and complete portfolio purchases and sales
• To comply with the law, enforce our rights and prevent fraud
• To run, secure and improve our website
How we share information
We do not sell personal information. We share information only as needed to run our business, including with:
• Service providers that support our operations, such as payment processing, hosting, communications and data verification
• Collection agencies and law firms that handle accounts on our behalf
• Courts, arbitrators and parties in legal proceedings about an account
• A buyer or successor if we sell an account or portfolio, or in a merger or sale of our business
• Affiliates under common ownership or control
• Government authorities or others when the law requires it, or to protect our rights, property or safety
Communications
We, or agencies and law firms acting for us, may contact you by phone, mail, email or, where legally permitted, text message. You can stop text messages at any time by replying STOP or by contacting us. Message and data rates may apply.
Data security
We use reasonable administrative, technical and physical safeguards to protect information. No method of sending or storing data is completely secure.
How long we keep information
We keep information as long as we need it to service an account and to meet legal, regulatory, tax and recordkeeping requirements.
Your choices and rights
You may contact us to ask to see or correct information we hold about you. Depending on where you live, state privacy laws may give you more rights, and we'll respond as those laws require. We may need to keep some information to service an account, resolve a dispute or comply with the law.
Children
Our website and services are meant for businesses, not children under 13. We do not knowingly collect information from children.
Other websites
Our payment portal and other linked sites may be run by third parties with their own privacy policies.
Changes to this policy
We may update this policy. The date at the top of this page shows when it last changed.
Contact us
Plumeria Accord Holdings LLC
2006 N. Sepulveda Blvd. #248, Manhattan Beach, CA 90266
(844) 430-1555 · support@plumeriacredit.com · Monday–Friday, 8:00 a.m.–5:00 p.m. ET